Frequently asked questions – (FAQ)

❤️ About Flirtback!

What is Flirtback?

Flirtback is an innovative platform that facilitates connections between content creators and users through interactive features, including Happy Hour, Happy Hour with live streaming, chat sessions, and subscription-based content. It provides a secure and inclusive environment for creators to showcase their content and for users to engage with personalized and premium experiences.

🚀🔥 Why should I choose Flirtback? 🌟💬

Interactive Experience: Flirtback offers a highly interactive platform where users can engage with content creators through various features such as live streaming, chat sessions, and subscriptions. 🌟💬

Secure Environment: With a strong emphasis on privacy and security, Flirtback ensures a safe and trusted space for creators and users to connect and share content. 🔒

Diverse Content: Flirtback boasts a diverse range of content from creators, catering to various interests and preferences, ensuring there’s something for everyone on the platform. 🎨📚

Inclusive Community: Flirtback fosters an inclusive and supportive community, encouraging meaningful interactions and connections between creators and users. 🤝🌈

Innovative Features: Constantly evolving and introducing new features, Flirtback stays ahead of the curve, providing users with an engaging and cutting-edge experience. 🚀💡

Overall, Flirtback provides a dynamic and exciting space for content creators and users alike, fostering connections and experiences that go beyond the conventional online platforms. Join us today! 🎉

💰 Subscriptions

How does subscriptions work?

Subscriptions on Flirtback are your ticket to an exclusive world of personalized content and engagement!

🔥 By subscribing to your favorite creators, you not only support their work but also unlock a treasure trove of benefits. As a Premium Flirtmate, you’ll enjoy:

📚 Exclusive Content Library: Dive into the creators’ subscribers-only content library, where you’ll discover a wealth of exclusive and captivating material.

💬 Unlimited Messaging: Connect with your favorite creators without limits! Send them your photos and videos, and engage in endless, meaningful chat sessions.

🎨 Custom Creations: Get ready for a truly personalized experience! You can ask for custom content crafted just for you, catering to your unique tastes and preferences.

With subscriptions, Flirtback brings you closer to the creators you love, offering a world of excitement and exclusivity at your fingertips! Join the Premium Flirtmate community today!

How do I unsubscribe from a creator?

To unsubscribe from a creator on Flirtback, follow these simple steps:

  1. Go to the settings page by clicking here.
  2. Select the ‘Subscriptions’ tab.
  3. Choose the specific creator from whom you wish to unsubscribe.
  4. Click on the ‘Cancel’ button to unsubscribe.

🎉 Even after canceling your subscription, you can still enjoy all its perks until the expiry date. ⏳

Can the creator I subscribed to set conditions?

Yes, the creator you subscribed to can set personalized conditions to offer you a unique and tailored experience. 🎨 These conditions may include pricing for exclusive content, engaging interaction guidelines, and thrilling rules to ensure a delightful journey with their content. 🌟 Building a connection with the creator is key. Understanding their availability, interests, what they crave the most about you, and time zones can make your experience more fulfilling and respectful on the platform. Happy connecting and exploring! 💫

Can I get a refund for my subscription?

We understand your concern and value your support for the creators on our platform. 🙏

We apologize for any inconvenience caused. As per our policies, subscriptions are non-refundable. However, in specific cases, we thoroughly investigate the details and take appropriate action to ensure you benefit from your subscription.

We encourage you to explore and engage with the creators to build a stronger and more fulfilling connection. Knowing the creators and creating a strong connection with them can lead to an enriching and enjoyable experience. 🌟

Please feel free to contact our support team if you have any further questions or need assistance.

📸 Content

Why is the content I paid for not loading?

Several factors can affect the loading process, such as network issues or high traffic on the platform. We recommend checking your internet connection and ensuring it’s stable. Clearing your browser’s cache or trying a different browser might also help. If the issue persists, please get in touch with our support team, and we’ll assist you in resolving the issue promptly.

How can I unlock content? 📸

To access premium content, ensure you have tokens in your Flirtback account. 💰

When you click the ‘unlock content’ button, you’ll be prompted to utilize your tokens for access. Once the tokens are paid, you can effortlessly enjoy the exclusive content.🌟

💲Billing

Which cards do you accept on Flirtback? 💳

We accept Visa, MasterCard, American Express, and Maestro.

At Flirtback, we primarily use Euros for transactions as we’re based in Europe. However, you can conveniently complete your transactions in any currency. We strive to make your experience as seamless as possible.

Why was my card declined?

The card can be declined for various reasons; some common factors can lead to a card being declined. We recommend that you contact your bank for more help and to us on Support Chat for more information.

  • Insufficient Funds: There is insufficient money in the account or credit limit to cover the transaction.
  • Incorrect Card Info: If you input incorrect card details like card number, expiration date, CVV, or billing address.
  • Security Concerns: Unusual activity triggering fraud detection systems.
  • Daily Limit: Exceeding the maximum spending allowed per day.
  • Network Connectivity: Poor network during transaction processing.

How do I remove my card from my account?

Currently, the option to remove your card directly from your account is not available. However, please don’t hesitate to contact us via Support Chat, and we’ll be more than happy to assist you in removing it. Please be assured that any transaction with your card is always done with your consent and visible under transactions here on your account. Your trust and security are of utmost importance to us.

How can I retry the payment with 3D secure authentication?

To retry a payment with 3D secure authentication, you can follow these steps.

  1. Make sure you have the necessary payment details, including your card information and the 3D secure authentication code.
  2. Go to the payment or checkout page where you initially attempted the payment.
  3. Look for an option or button that allows you to retry the payment or enter your payment details again.
  4. When prompted, enter your card information, including the card number, expiration date, CVV code, and billing address.
  5. If the payment requires 3D secure authentication, you will be redirected to a page where you need to enter the authentication code. This code is usually sent to your registered mobile number or email address.
  6. Enter the authentication code correctly and proceed with the payment process.
  7. If the payment is successful, you should receive a confirmation message or notification.

If you encounter any issues, please contact us on support chat for further assistance.

I am unable to make a payment as it redirects me back to the homepage.

Being redirected to the homepage during the payment process can occur due to various reasons; please ensure that you have sufficient funds in your card, your card is supported for this transaction, and you haven’t exceeded your credit limit for the day. Also, confirm if the 3D secure is activated for your card and verify your card information is correct. If the issue persists, please get in touch with our Support Chat for further assistance.

How will the transaction show on my bank statement

Great news, you can use Flirtback discreetly and securely.

When you deposit money into your Flirtback account, these transactions will show on your bank statement as MEGPAY. Flirtback will not be associated with your transaction.

Is it safe to enter my card details online?

Yes, at Flirtback, payment is taken only through encrypted, secure purchase screens, and we don’t store any of your financial details on our platform.

After your payment transaction, any tokens you spend on our platform are taken from the money you’ve already deposited. We never take additional payments from you without you returning to our payment screen and depositing more funds.

How can I top up my account?

Topping up your account on Flirtback is easy, safe, and secure. You can top it up from several places to make it convenient.

When you first log in: Upon login, you can choose one of several places on our homepage or your account to top up from.

In Flirtback Chat: If you’re chatting within a premium conversation and you don’t have enough tokens in your account, or if you’re looking to send a tip within the chat or on a profile, you will be prompted to top up, the process is quick and simple and will not remove you from what you’re doing.

On premium content: If you’re ready to unlock premium content and don’t have enough tokens in your account, you will be prompted to make a quick deposit in order to continue.

You can top up your account from 4.99, and any content you pay for will be saved within your account for you to enjoy again and again.

How much money will I earn if I refer a creator?

To refer a creator, you can join our affiliate program. You can reach us at [email protected], and we will assist you to join our affiliate program and earn money. You can find more details on our Affiliate page here.

🥏Tokens

How can I buy tokens?

To buy tokens on Flirtback, you can follow these steps:

Click on the coins icon on the top right side of the window beside the notification bell.

Select the token package you wish to purchase.

Choose your preferred payment method and click ‘continue’.

Enter your card information and click “Pay.” MEGPAY will appear on your bank or credit card statements for the transactions you make on Flirtback.

Once you have completed these steps, your account will be topped up with the purchased tokens.

How can I obtain free tokens?

Flirtback operates as a paid platform; unfortunately, we do not provide complimentary tokens. To access the content created by our users, you can subscribe or purchase tokens. These tokens enable you to engage in messaging and acquire content.

Can I get a refund for my tokens?

We can only refund full package tokens that have not been spent yet. If you want to file a request for a refund, please get in touch with our helpdesk at [email protected] OR on Support Chat.

I am having trouble buying tokens.

If you are having trouble buying tokens, there could be a few possible reasons. First, make sure you have a valid payment method linked to your account. If your payment method is valid, try clearing your browser cache and cookies and then attempt the purchase again. If the issue persists, you can contact us on support chat for further assistance.

💬Chat

How can I search for a creator?

To search for a particular creator on Flirtback, knowing their NickName is essential. Once you have their NickName, you can effortlessly search for them by replacing “creators” with their NickName in this link: https://flirtback.com/creators

How do I initiate a chat with a creator?

To start a conversation with a creator, simply locate their profile and click the chat button. This action will open the chat window, and once the creator receives your message, they will respond and engage with you. Each creator can set their preferred token amount for each message, which you can view before sending. Happy chatting! 💌

Why can’t I send messages to a creator anymore? 💌

If you’re unable to send messages to a particular creator, there could be several reasons behind it.

Here are some potential explanations:

The creator’s account has been temporarily suspended or excluded: Sometimes, due to violations of our terms and conditions, a creator’s account might be temporarily suspended or excluded. During this period, their ability to communicate with users will be restricted. But don’t worry; they will be online soon.

The creator has deleted their account: If a creator decides to leave the platform or delete their account, you will no longer be able to engage in conversations with them. But if you are a subscriber, you will still have access to the subscriber’s content until the end of the expiry date.

Your account has been changed from a user to a creator account: Congratulations on your account upgrade! However, please note that creators cannot communicate with other creators on Flirtback. This feature is reserved for user-creator relationships.

We strive to ensure a safe and secure environment for all our users and creators. Please feel free to reach out to our support team for further assistance.

Can I un-archive a conversation with creators?

Only the person who has archived the chat can unarchive it. If a creator has archived a conversation, you can send messages once they choose to unarchive the chat.

How does Happy Hour work?

Happy Hour on Flirtback provides you with an hour of free messaging with creators.

To continue conversing with the creator beyond Happy Hour, you can purchase tokens or subscribe to their content.

Creators can activate Happy Hour every eight hours.

It is important to know that you cannot share or ask for any social media details, external platform, or payment details from the creator. The system will flag and suspend your and the creator’s account if any such details have been shared.

How does Happy Hour with Live Stream work?

During Happy Hour with Live Streaming, creators can enable live streaming. If they choose to enable it, their video will be shown on full-screen, providing an immersive experience for their fans. The number of viewers will be displayed as an indicator, and the creator can see messages sent by viewers on the screen.

The creator can respond to these messages using their voice in the video. Users can also initiate a video call with the creator by clicking on a call to action. The creator will receive a notification about the incoming call and can join the video call. While the creator is on a video call, the stream will stop for the rest of the users. After the video call is finished, the creator can resume streaming for the rest of the Happy Hour.

Live streaming is only available during Happy Hour and can be optional for creators who prefer to use text messages only.

What is FlirtTime?

FlirtTime is a powerful 1-1 video call feature that allows creators and users to have direct and personal video conversations. It operates on a token-based system, providing a secure and streamlined way to handle payments for video call interactions.

Why can’t I see the creator on FlirtTime (video calls)? 📞

Not being able to see the creator on FlirtTime can result from several factors. To address this issue, consider the following steps:

  1. Ensure you have a stable internet connection.
  2. Ensure that the app has permission to access your camera and microphone. You can find a detailed guide on how to manually enable these permissions here.
  3. Attempt the call on a different browser.
  4. Clear your browser’s cache and cookies from your history.

Taking these steps should help improve your experience on FlirtTime. Happy calling! 🌐📷🎙️

How do I know how much video call costs? 📹

When you click on the video call icon in the chat window, you’ll be able to see the minimum number of tokens required to start a call with the creator. If you don’t have enough tokens, you can instantly purchase them and begin the call. 💬💰💻

Why does Flirtback block my message?

Since we released the chat, we noticed that creators and users started sharing private information like phone numbers, emails, and links in their Flirtback Chat leading to external platforms.

We don’t see it safe for our creators and users to share any personal information in Flirtback. To protect our creators we decided to block this kind of message.

That’s why we’ve been working on providing all the tools possible so creators and their connections can have a safe conversation within Flirtback.

What information I’m not allowed to share in Flirtback?

  • Personal information: phone number, email ID, Skype address, Telegram, WhatsApp, etc.
  • Social media accounts: Instagram, Twitter, Snapchat, TikTok, Facebook.
  • General payment links: PayPal, cash up, crypto links, ApplePay, and any general payment links
  • Third-party links or details like Onlyfans, Fansly, Fancentro, or any other external platform.

Find out more in our Terms and Conditions.

👓 Other

How can I install the Flirtback progressive web app?

On Mobile Phones: If you want to download the Flirtback app on your mobile phone, you can download it by following the instructions outlined in this guide: Mobile App Installation.

On Desktop: To get the Flirtback app on your desktop, you can download it by following the instructions outlined in this guide: Desktop App Installation.

How do I delete my account?

You can delete your account by navigating to this link: Account Deletion, and please click on ‘Delete Account’.

It will lead you to the account deletion page where you must write ‘DELETE – YOUR NAME’ in the box and click on ‘Delete permanently’. Remember, by deleting your account permanently, you will lose access to your account, chats, and subscribed content sections.

You can also temporarily disable your account until you are ready to return so you do not lose access to your content.

Is it possible to give feedback and product ideas?

Yes, Teamwork makes the dream work! You can submit your feedback and ideas via: [email protected]

Details