FLIRTBACK - COMPLAINT POLICY

Last Updated: 23/05/24

1. Introduction

FlirtBack is committed to providing a safe and positive experience for all users. This Complaint Policy outlines how to submit complaints and how we handle them.

2. Types of Complaints

We accept complaints regarding:

• Content that violates our Terms of Service
• Copyright infringement (DMCA)
• Harassment or abusive behavior
• Privacy violations
• Technical issues affecting service
• Billing or payment disputes

3. How to Submit a Complaint

Complaints can be submitted through our Contact Us page or by emailing [email protected].

When submitting a complaint, please include:

• Your contact information
• A clear description of the issue
• Any relevant evidence or documentation
• The usernames of any parties involved

4. Response Time

We aim to acknowledge receipt of all complaints within 24 hours and provide a substantive response within 5 business days. Complex cases may require additional time.

5. Investigation Process

Our team will investigate each complaint thoroughly, which may include reviewing account activity, content, and communications. We may contact you for additional information.

6. Resolution

Depending on the findings, we may take actions including but not limited to: content removal, account warnings, temporary suspensions, or permanent account termination.

7. Appeals

If you disagree with our decision, you may submit an appeal by emailing [email protected] with "Appeal" in the subject line. Appeals will be reviewed by a different team member.

8. Content Removal Requests

For content removal requests, please use our Report Content form.

For the complete complaint policy, please visit the full version at https://flirtback.com/complaint-policy.